The ServiceMaster Clean® Quality Restoration Vendor Guarantee
- We will answer emergency calls 24 hours a day, 7 days a week, 365 days a year, and contact the customer within 60 minutes of receiving the initial call to schedule an appointment.
- We will begin emergency services, when required, within two to four hours of the initial call.
- We will provide a written report within 24 hours after receiving the initial call.
- We will keep the customer informed, as needed, on the progress of each claim.
- We will provide an estimate along with complete documentation and photos within five days of receiving the claim.
- We will demonstrate our professionalism by delivering our services on time with ServiceMaster Clean® identified vehicles, uniformed and well-trained employees, and quality ServiceMaster Clean® products and equipment.
- We will employ the utmost integrity in pricing and service, providing the insured with quality work and service while striving to control the cost of each job.
We are members of the Better Business Bureau, Society of Cleaning and Restoration Technicians, Columbus Apartment Association, Institute of Inspection, Cleaning and Restoration, Canal Winchester Area Chamber of Commerce, and South Eastern Franklin County Chamber of Commerce.
ServiceMaster Complete Services is affiliated with:
- American Home Shield
- Merry Maids
- AmeriSpec Inspection Services
- Furniture Medic
The Mission of ServiceMaster Complete Services
ServiceMaster Complete Services is a group of people committed to work for the achievement of distinction in all the services we provide. We will achieve excellence by trusting in the belief that education, quality performance, dedicated employees and steady growth are the keys to success. Not only will we educate ourselves but we will make every effort to educate the customer of the benefits and features of our services.
Our ethics and performance standards are second to none and require us to expend every effort to achieve the best possible result.
Our people are our most valuable asset. We are committed to personal, professional and career development of each employee. We foster teamwork and create an environment conducive to productive communication through all the channels of our company. We are proud of what we do and are dedicated to our company.
Our approach to the cleaning industry fulfills our responsibility to provide shareholders with a high rate of return through consistent growth and profitability.